Privacy Policy

  1. Introduction
    1. This Privacy Policy explains our approach to information collection, storage and use in connection with this website/mobile application, as well as the specific choices you can make about your own information. Please read this Policy carefully. By using the site/mobile application you will be deemed to have agreed to this Policy, so if you do not agree to this do not use the site/mobile application.
    2. Please read our Privacy Policy carefully before activating our website/mobile application to understand:
      1. What personal information is collected from you through your use of the website/mobile application, how it is used and with whom it may be shared;
      2. What choices are available to you regarding the use of your personal information;
      3. The security procedures in place to protect the misuse of your personal information; and
      4. How you can correct any inaccuracies in the personal information.
    3. We reserve the right to change this Privacy Policy at any time by uploading a revised Policy onto this website/mobile application and the changes will apply from the date that we upload the revised Privacy Policy. Please peruse the content occasionally to ensure that you are aware of any Policy changes.
    4. Your continued use of our website/ mobile application after we update this Privacy Policy will constitute your acknowledgment of the modifications and consent to abide and be bound by the modified Policy.
    5. This Privacy Policy does not limit or exclude any of your rights under the law.
  2. Information Collection
    1. We do not collect personally identifiable information about you, for example your name, address, telephone number, email, unless you choose to complete and submit a registration application to us or if you contact us directly.
    2. You should be aware that you may be making available personally identifiable information about yourself when you submit material to be posted to our website/mobile application for example for forums or other interactive elements of our site/mobile application. Please take care when doing so.
    3. We do automatically collect certain non – personally identifiable information when you visit our site/mobile application – such as the type of browser you are using, the type of operating system you are using and the domain name of your Internet service.
  3. Personal Information
    1. Personal information protected under the Access to Information and Protection of Privacy Act [Chapter 10:27] and that we may collect, store and use include the following:
      1. Your name, address and telephone number;
      2. Your age, sex, and family status;
      3. Any identifying number, symbol and other particulars assigned to you;
      4. Information about your health care history, including physical and mental disability where it is relevant to your education;
      5. Information about your educational, financial, and family employment history;
      6. Anyone else’s opinions about you;
      7. Your personal views or opinions, except if they are about someone else; and
      8. Your personal correspondence, home and family
    2. You can correct or update your personal information anytime by logging into your account with us.
  4. Purpose of Collecting Personal Information

    When you download and activate our mobile application; and when you subscribe to our services, visit our site, place an order, fill out a form, chat with us or enter information on our website or mobile application, we shall collect your personal information only for the primary purpose of providing quality services to you. Our use of your information includes but is not limited to;

    1. Personalizing your educational experience;
    2. Administering our educational services and developing instructional content and products that are most relevant to you;
    3. Improving the usability of the mobile application and website in order to better serve you;
    4. Responding to your service requests, feedback and complaints;
    5. Monitoring and maintaining the security of our mobile application and website;
    6. Sending regular updates regarding your account or other products and services;
    7. To verify compliance with this Privacy Policy and Terms and Conditions of Use governing use of our website and mobile application.
  5. Actual Information Directly Collected.

    We may collect, store and use the following personal information;

    1. Information about the cell phone, tablet or computer that you use to access our services. This may include your IP address, geographical location, browser type and version, and operating system;
    2. Your visits to and use of the website and mobile application. This may include the referral source, length of visit, page views and navigation paths;
    3. Information that you provide to us when downloading and activating our mobile application, including the information that you provide when completing your account profile. This may include your name, gender, date of birth, interests and hobbies and educational details;
    4. Information that you provide to us for the purpose of subscribing to our email or telephone notifications. This may include your name, phone number and email address;
    5. Information you provide to us during your use of our online educational services, your academic responses, and the data generated by our system in the course of your use;
    6. Information relating to any purchases you make from us; this includes your name, address, telephone number, email address, payment details and any other information required for tax purposes under the Value Added Tax Act [Chapter 23:12];
    7. Information contained in or relating to any communication that you send to us or send through our website and mobile application including the communication content and metadata associated with the communication; and
    8. Any other personal information that you choose to send to us.
  6. Collection of Information From Third Parties

    With your consent, written or implied, we shall collect your personal information from Third Parties who are already involved in your education, including teachers, school personnel, educational officers and any other person natural or juristic legally entrusted with your education in terms of Education Act [Chapter 25:04].

  7. Collection of Information From Third Parties
    1. Ownership, Security and Storage of Personal Information
      1. Provided that where required by the law or in response to a court order or a law enforcement agency’s request or if we have reasonable belief that the personal information may be relevant to an ongoing or prospective legal proceeding, or any other compelling reasons, we may retain such personal information as long as necessary for that purpose.
    2. Ownership, Security and Storage of Personal Information
  8. Our commitment to security
    1. We use commercially acceptable technical and organizational precautions to protect your Personal Information both online and offline from misuse, loss, and unauthorized access, modification or disclosure.
    2. Electronic financial transactions shall be protected by encryption technology.
    3. We however do not guarantee that our security measures provide absolute security.
    4. You acknowledge that the transmission of information over wireless networks and the internet is inherently insecure, and we cannot guarantee the security of data sent over wireless network and the internet.
    5. You shall be responsible for keeping the password you use for accessing your account with us confidential; we will not ask you for your password, via email, telephone or any other means. Our system will only require it when you log in to our website or mobile application.
    6. In case of a data breach, we shall notify you via email and onsite notification within seven (7) business days of us being aware of the breach.
  9. Disclosure of Personal Information
    1. Except as provided in this Policy, we shall not sell, trade, or otherwise transfer to outside parties your personal information unless we provide you with advance notice.
    2. This does not include website hosting partners and other parties who assist us in providing our services to you; those parties are bound by the terms of this Policy and have an obligation to keep your personal information private and confidential.
    3. We may also disclose your personal information;
      1. To any of our affiliates upon obtaining from such affiliate an undertaking of confidentiality equivalent to that contained herein.; or
      2. To any of our prospective assignee and its advisers who are also bound by this Policy; or
      3. To any external professional consultants, lawyers, insurers, advisers, subcontractors, or potential investors upon obtaining from them an undertaking of confidentiality equivalent to that contained herein; or
      4. To the extent required for a Governmental approval or a binding requirement of any applicable Regulator, any national or local authority having jurisdiction over the provision of our services to you; or
      5. To the extent required by law, in connection with any ongoing or prospective legal proceedings, pursuant to any order of any court of competent jurisdiction or any arbitrator arbitrating a dispute under this agreement.
  10. Marketing and Advertising

    Except as provided in this Policy, we shall not use or allow the use of the personal information we collect from you to advertise or market products to you.

  11. Access to Your Personal Information
    1. You may access any readily retrievable personal information we hold about you by contacting us in writing. We will require your proof of identity before releasing the information and may charge a nominal administrative fee to retrieve and print a copy of your personal information.
    2. Your personal information may be withheld temporarily or permanently where necessary and to the extent permitted by law. You will be given written reasons whenever your information is withheld pursuant to this clause.
    3. Subject to clause 11.2, you have the option at any time to request that we:
      1. update or remove any personal information we hold relating to you and
      2. update or remove any such personal information; and
      3. stop contacting you where we do this in accordance with your previous consent.
  12. Third Party Services
    1. Where necessary, and at our sole discretion, we may include or offer third-party educational material, products or services on our mobile application and website.
    2. Such third-party services providers are solely responsible for the privacy of the personal information that you provide them, and the privacy of all activities relating to the third-party educational material, products or services.
    3. Nonetheless, we seek to protect the integrity of our website and mobile application and welcome your feedback about these third party services.